Enhanced customer loyalty, increased transaction size and conversion rates are goals that all retailers strive towards. ICC/Decision Services develops programs that deliver these outcomes and more.
Is it possible to measure the success of your trade & promotional spend? Yes it is, and no one does it better than we do. We’ll improve your initiatives and prove your success.
Increasingly savvy health care consumers are demanding more from you and your competitors. Learn where you stand, grow your practice and increase retention.
Recent News
| Oct 01, 2008 | ICC/Decision Services' President and CEO Receives Trade Association's Highest Honor
MSPA is the only global trade association dedicated to the advancement of mystery shopping and customer experience measurement research. Its Hall of Fame Award each year recognizes an outstanding contributor to the mystery shopping industry.
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| Sep 02, 2008 | New Program Reveals First-Time Insight Into All Aspects of Customer Experience
Customer Experience Management firm proves "Good things come in packages".
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| May 14, 2008 | Terry Vavra To Lead Free Webinar On: The Customer Delight Principle
Terry Vavra will discuss his book, The Customer Delight Principle. He will reveal how many companies have set up customer experience management programs resulting in positive change by measuring and improving through customer feedback.
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| May 05, 2008 | Marrone Joins ICC/Decision Services As Senior Vice President
Gerry Marrone has joined ICC/Decision Services, a leading provider of Customer Experience Management solutions as Senior Vice President of Brand & Agency Development. In his new position, Marrone will spearhead many of the firm's brand and agency initiatives including audits and ROI metrics in such areas as consumer events, in-store compliance and product placement.
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| Mar 20, 2008 | Retail Market Research Veteran Joins ICC/Decision Services
Nanette Brown joins ICC/Decision Services, a leading provider of customer experience management solutions, after serving as Senior Consumer Research Analyst at Pathmark Stores. In her new position, Brown will spearhead many of the firms market research endeavors; including consumer intercept surveying and existing grocery, drug and convenience programs.
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